DialTale is operated by DialTale, LLC. This policy covers the DialTale phone lines, the text alert program and this website.
Mobile phone numbers and text sign-up information are never shared, sold or rented to third parties for marketing purposes.
Text messages
If you sign up for DialTale texts, we send recurring automated messages to the mobile number you gave us. Message frequency varies. Message and data rates may apply. Reply STOP to end them, or HELP for help. Mobile phone numbers and text messaging opt-in data and consent are not shared with any third parties. We do not sell or share your SMS opt-in data or personal information with third parties or affiliates for marketing or promotional purposes. The service providers that deliver our texts and store our records handle them only on our behalf. The full terms are in our SMS terms.
What we collect
- Your phone number, delivered by your carrier as caller ID when you dial a DialTale line, and recorded again if you sign up for text alerts on a call. If you withhold your caller ID, we don't receive it and we don't store it.
- Call details: when the call started and ended, which number you dialed, which episodes played, how much of each you heard, and whether you asked for text alerts.
- Text alert status once the program is live: whether you're subscribed, which kinds of text you chose (text alerts, promotional texts), when you signed up, which version of the spoken terms you heard, and whether you've replied STOP.
- Sign-up forms: if you sign up for text alerts on a DialTale form in one of our social media ads or on our website, we receive the phone number you enter and which boxes you ticked. On our website, we also keep the page, the time and a hashed copy of your IP address, to show you agreed and to stop abuse.
- Purchases: if you buy episode credits, we keep the phone number the credits are for, what you bought and when. Payment is handled by Stripe. Stripe collects your payment details, your billing country and ZIP or postal code, and your email; we can see your email and, for a card, its last four digits in our Stripe account, never the full card number. If you pay with Apple Pay or Google Pay, Apple or Google passes your payment details to Stripe, and may pass your name and billing address with them. If you choose Link, Stripe's own service for saving payment details, Stripe keeps your payment details, email and mobile number in a Link account and sends you a one-time code to confirm it is you. Those codes come from Stripe, not from DialTale, and Link has its own terms and privacy policy. Stripe's payment form loads when you open the page where you buy credits. To help stop fraud, Stripe collects details about your device and browser and how you use that page (such as mouse movement and time on the page), may use cookies, and loads a bot check called hCaptcha. Stripe says it uses this only for fraud detection and security, never for advertising.
- Website use: we count page visits with Umami, an analytics tool that doesn't use cookies. Our hosting provider keeps standard server logs.
What we don't collect
We do not record call audio. Nothing you say on a DialTale line is recorded or stored; we keep only the call details listed above.
How we use it
- To play the right episode and remember where you left off between calls.
- To send the text alerts you asked for, and promotional texts only if you chose them, once that program is live.
- To choose which of those texts to send you, and when, we look at your own calls, the episodes you've heard and your episode credits, when and how you signed up (on a call or on a sign-up form), and your number's area code: for example, a reminder if you started a story and haven't called back, or a text at a sensible hour where you live.
- To understand how the series is doing in aggregate: how many people call, how much of an episode they hear, how many call back.
Who we share it with
Only the service providers that operate the line and store the data for us: our telephone provider (Twilio), our payments provider (Stripe) and our database and hosting providers (Supabase and Vercel). They process it on our behalf and may not use it for their own marketing. We may disclose information if the law requires it. Beyond that, we don't share it, and as stated above we never share, sell or rent mobile numbers or text sign-up data for marketing.
How long we keep it
Call details are kept while a series runs and for a reasonable period afterwards so we can measure how it performed. Text alert records, including opt-in and STOP records, are kept as long as required to show that consent was given and honored.
Your choices
- Withhold your caller ID and we never receive your number; you can still hear episode one.
- Reply STOP to any DialTale text to end every DialTale text.
- Email contact@dialtale.fm to ask what we hold about your number, or to ask us to delete it.
Children
DialTale series are made for listeners 13 and older, and some carry a content advisory at the start of every episode. DialTale is not directed to children under 13, and we don't knowingly collect their information.
Changes
We may update this policy. The date at the top shows the current version, and material changes will be reflected there.
Contact
Privacy questions: contact@dialtale.fm. DialTale is operated by DialTale, LLC.