1. What you're buying
Episode credits for DialTale, sold by DialTale, LLC, 1221 South Eads Street #1612, Arlington, VA 22202. The packs and their prices are shown on the page where you buy. The price shown before you pay is the full amount charged.
2. What a credit does
A credit plays one paid episode of any DialTale show, or one episode you jump to during a call, once. The credit is used when the episode starts; for an episode you jump to, it's used once you've heard “This uses one credit.” If you hang up or your call drops before the episode ends, call back and it picks up where you left off at no charge, with no time limit. Every jump during a call uses one credit, even to an episode you've already paid for. If you jump away from an episode before it ends, it won't pick up again at no charge. An episode counts as heard to the end once its story has finished playing.
3. Free episodes
The first episodes of each series are free the first time you hear them, in order. During a call you can jump back to an episode you've heard to the end; each jump uses one credit, even if it is one of the free episodes. How many are free is set for each series and can change. Credits you've bought are not affected.
4. Your credits
Credits never expire. They are held against the phone number you bought them for. They can't be exchanged for cash or passed to another person. If you change your phone number, write to contact@dialtale.fm and we'll move your credits. If you ask us to delete your number, any unused credits are removed with it; before we delete it, we tell you how many credits you hold, so you can use them first. Replying STOP to our texts does not affect your credits.
5. Refund policy
All sales are final. We don't give refunds for credit packs, used or unused. Credits never expire, so you can use them whenever you like. If a credit was used and the episode didn't play because of a fault on our side, we give the credit back. If you paid and no credits were added to your number (for example, you were charged twice), we refund that payment in full. To ask about either, write to contact@dialtale.fm and give the phone number. Nothing here limits a right to a refund that the law gives you.
6. Paying
Payment is through Stripe: by card, Apple Pay, Google Pay or Link. DialTale never sees or stores your card number, and we never take payment details on a phone call.
7. Age
You must be 18 or older to buy, or have a parent's or guardian's permission.
8. Changes and contact
If these terms change, the new terms apply to purchases made after the change. Questions: contact@dialtale.fm.